We're here to help and make your claim as simple as possible. All pet insurance claims will be handled by the experienced team at RACQ.

Claims for vet bills and emergency boarding

Claiming is simple:

Step 1: Check your pet insurance policy.
Check your Combined
Product Disclosure Statement and Financial Services Guide to see what you're entitled to claim.

Step 2: Share your claim details with us

Download the Pet Insurance Claim Form and have the following information handy:


  • your policy number
  • the date and details of the treatment being claimed
  • full veterinary history for your pet (if this is their first injury or illness claim)
  • your veterinarians’ clinical notes for the treatment being claimed
  • your paid invoices
  • Pet Insurance claim form (if submitting by email).

Step 3: Lodge your claim

Call us on 13 72 02 to lodge your claim over the phone. We’ll provide you with your claim number and advise what documents you may need to send in. This is usually the quickest way to lodge your claim.


Email your completed claim form, pet’s vet history (if it’s your first claim), clinical notes and paid invoices to petclaims@racq.com.au.

We’ll lodge your claim as fast as possible, however in busy periods there can sometimes be a little wait.


Please note:

A full treatment history must be provided on your first claim (unless claiming under Tender Loving Care optional benefit). Requests may be made to update your treatment history during a claims process. 

For Tender Loving Care (TLC) or Emergency Boarding claims simply:
Phone 13 72 02 with your policy number and a copy of the paid itemised invoices and receipts for treatment provided or items/services being claimed.


Claims Process

RAC is partnering with RACQ to provide you pet insurance. The insurance is underwritten by RACQ and all claims will be managed by RACQ. Please be advised that RACQ operating hours are Monday-Friday 8.30am-5pm (AEST).

Discount applies to the first year of insurance only.
Conditions, limits and exclusions apply. RAC Pet Insurance is issued by RACQ Insurance Limited (ABN 50 009 704 152, AFSL 233 082) (RACQ). RAC Insurance Pty Limited (ABN 59 094 685 882, AFSL 231 222) is authorised as RACQ’s agent to issue RAC Pet Insurance on RACQ’s behalf. Please read the PDS before making any decision about RAC Pet Insurance.

Any advice provided is general only and may not be right for you. Such general advice is provided by RAC under its AFSL.