We're here to help and make your claim as simple as possible. All pet insurance claims will be handled by the experienced team at RACQ.
Claims for vet bills and emergency boarding
Claiming is simple:
Step 1: Check your pet insurance policy.
Check your Combined Product Disclosure Statement and Financial Services Guide to see what you're entitled to claim.
Step 2: Call 13 72 02 to lodge your claim
We’ll provide you with your claim number and advise what documents you may need to send in.
To make claiming easier, have the following information handy:
- Your policy number
- The date and details of the treatment being claimed
- Full veterinary history for your pet (if this is their first injury or illness claim)
- Your veterinarians’ clinical notes for the treatment being claimed
- Your paid invoices
Additional treatment notes are required to be provided for each illness or injury claim that is submitted.
For Tender Loving Care (TLC) or Emergency Boarding claims simply:
Phone 13 72 02 with your policy number and a copy of the paid itemised invoices and receipts for treatment provided or items/services being claimed.
RAC is partnering with RACQ to provide you pet insurance. The insurance is underwritten by RACQ and all claims will be managed by RACQ. Please be advised that RACQ operating hours are Monday-Friday 8.30am-5pm (AEST).