Let's get your car fixed


You need: policy number or registration number; incident details (when, where & what happened); details of anyone else involved.

Quick & easy

Claim online

 

  • Convenient, claim online at any time
  • Upload documents and images directly from your computer or device
  • Claim for your windscreen in 5 minutes
Claim online now

Over the phone

 

Weekdays: open from 7am to 8:30pm

Weekends: open from 8:30am to 5pm

After hours
We can arrange emergency repairs or towing depending on your policy and cover.

Call 13 17 03

Storm Claim FAQs

If you have a current RAC Comprehensive Car Insurance policy, you car is covered if it is damage or destroyed by a storm (including cyclones) - up to your sum insured.

You can make a car insurance claim online 24/7, or call us on 13 17 03.

When making a claim, we'll ask you for your policy number, details about what happened, any photos or documents related to the claim and details of any other people involved.

After you have made your claim

Our local claims team will inform you of the next steps which may involve where to take your car, what excess you will need to pay and the status of your no claim bonus.

Track your claim online by logging into myRAC.  You just need your membership or policy number and an email address to register.

Have a question about your claim? Have a look at our Car Insurance Claim FAQs.

You can view your Product Disclosure Statement (PDS) and your Premium, Excess and Discount Guide (PED) for more information about:

  • Your insurance cover
  • claiming on your policy
  • complaints and dispute resolution
  • Privacy Policy
  • Your premium
  • Your excess 

Comprehensive, Third party fire and theft and Third party car insurance are issued by RAC Insurance Pty Ltd.