How to claim on your pet insurance


RAC Pet Insurance is underwritten by RACQ and all claims will be managed by them.
Please check the Combined PDS and FSG before you make a claim.
You must pay the vet treatment cost first and then claim reimbursement from RACQ. RACQ do not make direct payment to your vet.

Claim online

Managed by RACQ

To make claiming easier, have the following information handy:

  • Your policy number
  • The date and details of the treatment you are claiming for
  • Your original itemised invoices, receipts or documents we require
  • RACQ will contact you and advise next steps
Claim online now with RACQ

Claim over the phone

Managed by RACQ

RACQ operating hours are:

  • Monday to Friday 7am to 7pm (AEST)
  • Saturday 8:30am to 5pm (AEST)

To make claiming easier, have the following information handy:

  • Your policy number
  • The date and details of the treatment you are claiming for
  • Your original itemised invoices, receipts or documents we require
Call RACQ: 13 72 02

Please note: If this is your first claim with RACQ, they will contact your current and previous vet to obtain and review your pet’s full vet treatment history. Additional treatment notes are required to be provided for each illness or injury claim that is submitted.

Pet insurance home Policy documents

RAC Insurance Pty Limited is authorised by RACQ Insurance Limited (ABN 50 009 704 152, AFSL 233 082) as an agent to issue RAC Pet Insurance. This information does not take your personal objectives, circumstances or needs into account. Read the Combined PDS and FSG (where applicable)  before making any decision. You can also access our TMD here. Pre-existing conditions, general exclusions, as well as waiting periods, may apply to the ailments and conditions stated. Any advice provided is general only and may not be right for you. Such general advice is provided by RAC, under its AFSL.