Claims can be lodged either via online, email lodgement or by post lodgement. If lodging by email the applicable claim form will be provided for completion together with details of the documentation that needs to be provided.

Providing us with the information we need helps us to make a timely and accurate decision about your claim. You can contact us either during your trip or once you have returned and we will guide you through the process. We will not be able to process your claim unless you provide us with all of the necessary information. Full details should be submitted within 30 days of your return.

For all claims, evidence of the medical condition treated, incident or loss must be supported by the relevant documentation e.g. police report, medical report, receipts, proof of ownership etc. If you cannot provide it, then we may reduce or refuse to pay your claim. 

Choose from these three options to make a claim

  1. Lodge your claim online here
  2. OR scan all your claim documents and email:
  3. OR post your claims documents to:

RAC Travel Insurance Claims
GPO Box 4616
Sydney 2001

For more information contact our claims department on 1300 209 352

Claim forms

Please fill out the Claim Form Registration along with the section of the policy you are claiming under. Choose from the following;

Cancellations Fees & Lost Deposits 

Delayed Luggage

Emergency Expenses & Travel Delay

Lost/Stolen/Damaged Luggage & Personal Money  

Ski and Winter Sports Option

Overseas Medical, Dental and/or Hospitalisation  

Medical Certificate

Travel Agent Form for Cancellation

If you purchased your travel insurance policy prior to 8 July 2016, please contact us on 1300 655 179 for more information on how to make a claim.  

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