Claims can be lodged either via phone, online or email lodgement. If lodging by phone or email the applicable claim form will be provided for completion together with details of the documentation that needs to be provided.
Providing us with the information we need helps us to make a timely and accurate decision about your claim. You can contact us either during your trip or once you have returned and we will guide you through the process. We will not be able to process your claim unless you provide us with all of the necessary information. Full details should be submitted within 30 days of your return.
For all claims, evidence of the medical condition treated, incident or loss must be supported by the relevant documentation e.g. police report, medical report, receipts, proof of ownership etc. If you cannot provide it, then we may reduce or refuse to pay your claim.
If you purchased your travel insurance policy after 8 July 2016:
Lodge online here or please post your claims to:
RAC Travel Insurance Claims
GPO Box 4616
Or scan all your documents and email: firstname.lastname@example.org
Contact our claims department on 1300 209 352.
If you purchased your travel insurance policy before 8 July 2016:
Please post your claims to:
RAC Travel c/o Travel Insurance Partners
PO Box 168
North Sydney NSW 2060
If your policy begins with MTI please claim online or please post your claim to:
Travel Claims Department
Locked Bag 3038
Toowong DC QLD 4066
Contact our claims department on 1800 097 896